Last updated: 19 April 2026
Pawtners.in ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our platform.
We collect information you provide directly, such as your name, email address, phone number, and business details when you register or list a service. We also collect usage data such as pages visited, search queries, and booking activity.
We use your information to provide and improve our services, process bookings and enquiries, send transactional communications (booking confirmations, reminders), verify service providers, and display relevant listings to pet owners.
We do not sell your personal information. We share your information only with service providers you interact with (e.g. sharing your name and phone when you submit a booking), and with trusted partners who help us operate our platform.
Service providers' phone numbers are partially masked on listing pages. Full details are revealed only when a user explicitly requests to view them. This helps protect providers from spam while enabling genuine customer contact.
We implement appropriate security measures to protect your information. Passwords are hashed and never stored in plain text. However, no method of transmission over the internet is 100% secure.
We use cookies to maintain your session and improve your experience. You can disable cookies in your browser settings, but some features may not work correctly.
You may request to access, update, or delete your personal information at any time by contacting us at hello@pawtners.in.
We may update this policy from time to time. We will notify you of significant changes via email or a notice on our platform.
If you have any questions about this Privacy Policy, please contact us at hello@pawtners.in.